Customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
- Be unworn, unused, and unwashed
- Be in their original condition
- Include original tags and packaging
- Not show signs of damage caused by misuse
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Final sale items
- Gift cards
- Personalized or customized products
- Items marked as non-returnable
Return Process
To initiate a return:
- Contact our customer service.
- Provide your order number and reason for the return.
- Wait for return authorization and instructions.
- Ship the approved item back using the provided instructions.
Unauthorized returns may experience processing delays.
Refunds
After we receive and inspect your returned item, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method.
- Processing times depend on your payment provider and financial institution.
- Shipping charges are generally non-refundable unless the return is due to our error.
Exchanges
We only replace items that are defective, damaged, or incorrect.
If you received the wrong item or a defective product, please contact us as soon as possible.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include:
- Your order number
- Photos of the item
- Photos of the packaging (if applicable)
We will work quickly to resolve the issue.
Return Shipping
Unless the return is due to our error (such as damaged, defective, or incorrect items), customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Order Cancellation
Orders may be canceled before they are processed or shipped.
Once an order has shipped, it must follow the standard return procedure.
Contact Us
If you have questions about returns or refunds, please contact us: